Frequently Asked Questions

No, you do not need to be home. Most of our clients prefer a contactless experience. You can simply leave your laundry bags in a secure, designated location (such as your front porch, back deck, or with a building concierge) and note the location in your account profile. Our drivers will handle the rest and text you when your laundry has been collected and safely returned.

We feature a standard next day turnaround. If we pick up your dirty laundry on a Tuesday morning, it will be delivered back to your doorstep, beautifully cleaned and folded, on Wednesday morning.

Absolutely. Your laundry profile is completely customizable. When you create an account, you can select your preferred wash temperatures, drying cycles, and choose from our premium detergent options—including hypoallergenic and scent-free formulas. We also offer premium add-ons like OxyClean stain-treatment upgrades.

Just gather your dirty laundry into a disposable bag. Kitchen trash bags that cinch closed at the top work well for this. On your scheduled pick-up day, leave your laundry outside where our driver can find it. We will return your laundry in clear, sealed bags.

No, we do not sort laundry. In order to keep costs down for our customers, we kindly ask that you sort your laundry into separate bags the way you want it washed.

Never. This is one of our unyielding quality standards. Every customer’s order is tracked with a unique digital identifier and processed in its own dedicated, isolated washing machines and dryers. Your clothes are never mixed with anyone else's garments at any point in our facility.

Yes, regularly. All our machines are cleaned on a regular basis. That includes machines designated for self-service customers and machines designated for our wash and fold operations. No matter which of our services you use, including our laundromat machines at Sunset Laundry, you can rest assured the equipment is clean.

Yes. Many residential washers and standard laundromat machines lack the drum capacity to thoroughly clean thick, king-sized comforters or heavy winter blankets, often leaving soap residue behind or damaging the filling. Our commercial-grade, high-capacity equipment allows large bedding items to move freely through the cycle, ensuring a deep, sterile clean and a thorough fluff-dry without compromising the fabric.

When we receive your order, we will weigh your laundry before we wash, dry, and fold it. We will also check your order to see if you opted for standard or hypoallergenic laundry and charge accordingly.

• Standard Laundry ($2.10/lb): Washed with Tide Original and dried with Bounce dryer sheets, ensuring a fresh finish that lets you look good, feel good, and smell good.
• Hypoallergenic Laundry ($2.45/lb): Washed with All Free and Clear, dried with Bounce Free and Gentle Dryer Sheets, perfect for those that prefer an unscented fresh finish.

We require a minimum order for both standard and hypoallergenic laundry.

Important Note: We charge based on the initial, incoming weight of your order, including any moisture, dirt, or debris affecting the items in your order. We encourage you to dry or air out your laundry before sending it to reduce your costs.

Oversized textiles like down blankets, thick comforters, and large pet beds absorb huge amounts of water and register heavily on standard scales. If we charged for them by weight, a single bedding item could skyrocket your bill. To protect your wallet, we charge a predictable flat fee per specialty item so you never pay heavy weight-based fees on bulky household linens.

While the upfront price per pound is slightly higher than feeding quarters into a commercial machine, Clean Laundry Valet ultimately saves you money and time. When you calculate the hidden costs of a traditional laundromat—including purchasing multiple detergents, paying for gas, and sacrificing 3 to 4 hours of your weekend sitting in a waiting area—outsourcing your laundry is incredibly cost-effective. We handle the sorting, washing, drying, folding, and driving for you.

Commercial rates depend on the type, volume, and frequency of laundry for your business. As a business owner or manager, you can get our services in two ways:

Standard Account: Create you account online and follow the prompts to schedule a pickup. You pay the same rates and flat fees as our residential customers. This method is excellent for businesses with small and steady laundry.

Commercial Account: Request a quote and commercial account and gain access to volume-based pricing and other perks such as customer delivery schedules and flexible billing cycles.

Yes, we own Sunset Laundromat located at 5412 Ulena Ave, St. Louis, MO 63116. 

It is where we process wash and fold laundry and commercial orders. We have machines that are designated for self-service so feel free to visit and do your laundry here.

Our laundromat is open daily from 6AM to 9PM.

We have large 4-load washers and dryers to handle big loads. They are perfect for washing large items like comforters and mattress pads.